Hello Martin,
Thank you for contacting us.
My name is Catalin from the support department, and I will be assisting you with your enquiry.
Martin, I would like to apologize for the delay in replying to your e-mail. We have been dealing with a high volume of cases in the past few weeks; however please don't think that these are our standards for our Customer Support.
Please note that we have reviewed your account and found that indeed $20 were missing from your account, therefore we have reimbursed you this amount today. You will be able to see it in your account once you login.
Martin, may I take this chance to wish you the very best of luck. If there is anything that I can do for you then please contact us anytime and we will be more than happy to assist you.
tak predsa spravodlivost existuje wiii